01 / BOOK
A place in the queue.
Patients message your clinic on WhatsApp, choose a doctor and session, and receive a token. Reception can add phone bookings and walk-ins to the same queue.
WhatsApp + front-desk booking
A little more certainty. A lot less waiting.
Your waiting room.
Your waiting room.
Reimagined.
Give patients their time back. With WhatsApp booking and a live queue on their phone, they can plan when to arrive — while your team keeps the clinic moving.
A web app. Nothing to download or install.
One queue. Everyone in the loop.
Sunrise Polyclinic Live queue
Morning session · Chamber 02
Now serving
24
Dr. Meera Kulkarni
Coming up252627
LiveQueue
Your place in the queue
#273 tokens ahead
Estimated time to your turnAbout 18 minutes
Follow the queue here and plan your journey to the clinic.
At the clinic.
On their phone.
One shared queue.
Illustrative preview
Book through WhatsApp
Follow the queue from anywhere
Manage it all in your browser
From booking to consultationA simpler journey.
A simpler journey.
For everyone.
No new patient app to learn. Just a token, a live link, and a clearer idea of when to reach the clinic.
02 / FOLLOW
Less time in the waiting room.
A personal link shows the current token and estimated wait, updating as the queue moves. Patients can plan their arrival and get a heads-up as their turn approaches.
Live tracker + queue notifications03 / ARRIVE
A clear next step.
Patients check in with reception. When your team calls the next token, the clinic board and patient tracker update to guide them to their consultation.
One connected clinic queueDesigned around peopleMore care.
More care.
Less queue.
A busy clinic will always be busy. A visible queue helps make the day feel more manageable.
Give patients a clearer picture
Let them see their progress without another call to reception.
Give the front desk room to breathe
Keep bookings, arrivals and the next call together in one place.
Keep everyone informed when plans change
Show breaks and delays as the day's queue changes.
A patient's journey with LiveQueue
“My token is confirmed.”
The booking arrives on WhatsApp, with a personal tracker link.
“I can see how the queue is moving.”
A live estimate helps them decide when to leave.
“It's nearly my turn.”
They reach the clinic, check in, and watch for their token.
Built for the whole clinicThe right view.
The right view.
For every role.
Connected screens for your team and your patients, with the information each person needs.
A calmer front desk
Add walk-ins, check patients in, call the next token and manage breaks from one console.
Focus on the next patient
A dedicated chamber view shows the current patient, upcoming tokens and the remaining queue.
Clarity from across the room
Large token numbers and chamber labels on a browser-based TV board help patients find their turn.
Their queue, in their pocket
A personal tracker shows their token and estimated wait. No patient login or LiveQueue installation.
See how the day is going
Manage doctors, staff and schedules. Review patient volumes, waiting times and consultation trends.
A familiar way to book
Let patients book and receive confirmations, queue nudges and delay notifications through WhatsApp.
Open a browser. You're in.
Use a laptop, tablet or compatible smart TV for your clinic screens. Patients open their tracker link on their phone.
Ready for a real clinic day
Because no two mornings go to plan.
Practical tools for the bookings, breaks and changes your team handles every day.
Advance bookings
Offer booking up to 30 days ahead, with a configurable window and session capacity.
Walk-ins welcome
Add patients at reception, even without a phone number, to the same queue.
Weekly schedules
Set doctors' hours and let the rota create upcoming sessions.
Breaks & delays
Pause a session and keep patients informed when the schedule changes.
Flexible queue handling
Manage check-ins and missed calls while keeping other patients moving.
Multiple doctors & clinics
Keep separate clinic queues, staff access and schedules organised.
A few useful answersGood questions.
Good questions.
Clear answers.
Want to talk about your clinic?
Get in touch with us ↗
Does anyone need to install an app?
No LiveQueue installation is needed. Clinic staff use a web browser. Patients book through WhatsApp and open their personal tracker link in a browser, without creating a LiveQueue account.
Can we still take walk-ins and phone bookings?
Yes. Reception can issue walk-in tokens and make bookings from the desk. These join the same queue as WhatsApp bookings. A phone number is optional for walk-ins.
Is the time shown a fixed appointment time?
It is an estimate based on the moving queue and consultation times. It updates as the day progresses, so patients can plan their arrival while allowing for changes at the clinic.
What do we need to get started?
An internet connection and a device with a compatible browser for your team. Add your doctors and schedules, then configure your clinic's WhatsApp booking connection. A TV board is optional and needs a screen that can open the board in a browser.
What happens if the internet disconnects?
LiveQueue needs an internet connection to update the queue. The console displays a connection warning and disables queue actions while disconnected. It reconnects and catches up when the connection returns.
Can we manage more than one doctor or clinic?
Yes. LiveQueue supports multiple doctors and clinics, with clinic-specific queues, schedules and staff roles. Each clinic's data is kept separate.
Let's make waiting betterA calmer clinic starts
A calmer clinic starts
with a conversation.
See how booking, tracking and calling the next patient fit into your clinic's day. Get in touch to arrange a demo.
Book a demo
Let's talk about your clinic.